FAQ

1.Are you a manufacturer or trading company?
We have a joint venture glass factory. LYD Glass, which mainly serves the international market.

2.What kind of glass do you produce?

Tempered glass, laminated glass, insulating glass, mirror glass, silk screen glass, acid etched glass, sandblasted glass, heat soaked glass.

3.What materials do you use?
All float glass from Xinyi Glass, CSG, Jinjing ETC. The PVB we use are Decent PVB, SGP, Saflex, etc.

4.Do you provide customized services?
We accept customization, OEM and ODM are both acceptable.

5.Which national or international standards do your glass products comply with?

CCC Chinese Standard, CE EN-12150-2:2004 (EU Standard), CAN CGSB 12.1-2022 (Canadian Standard), ANSI Z97.1-2015(R2020), CPSC 16 CFR 1201-2024 (American Standard).

6.What the your glass package? 

Paper, PE, Cork mat, protect film interleave ,Plastic corner covers four corners of glass ,with strong plywood crates, many options .

Custiomzed box with logo are available.

Carton package are available.

Mirror with safety film are available.

7.What kind of packaging do you use for exporting glass?
Sturdy closed plywood boxes are mainly used for LCL cargo,Sturdy semi-closed plywood boxes are mainly used for FCL cargo,Customized cardboard packaging and L-shaped steel pallets and A-shaped steel pallets etc.

8.How should I provide my customized requirements?
You need to send us the drawings and quantity. First, our sales staff will carefully calculate the loading plan. After confirming the loading plan, our design department will draw the drawings and send them to you for confirmation.

9.What is the minimum order quantity?

The production time for one container is 10-12 days .For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

10.Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

11.What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:30% deposit in advance, 70% balance against the copy of B/L.

12.What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

13.How about your after-sales service?

We provide 7 * 24 hours after-sales service

Any quality problems we need customers to provide photos to us , In order to identify production errors or transport problems to us  , Any broken or wrong production , We will immediately refund or free add the next order.

We guarantee to answer any questions within 7 hours .Refund and replacement for production faulty ,Any glass from my company logo lifetime warranty .

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